Bengaluru, February 11, 2026: OPPO India has unveiled Service Center 3.0 Pro, a next-generation after-sales service network aimed at delivering a faster, more transparent, and premium customer experience. As part of its expansion strategy, the company plans to roll out 110 new Service Center 3.0 Pro hubs across India in 2026, strengthening its nationwide support infrastructure.

With 29 premium centres already operational, OPPO’s upgraded service format focuses on technology-led efficiency and customer-centric care, redefining how users experience smartphone servicing and repairs.

A Premium, Technology-Driven After-Sales Experience

The new Service Center 3.0 Pro format goes beyond traditional repair services by integrating:

• Digital check-in systems
• Real-time queue updates
• Dynamic digital signage for clear communication
• Face-to-face repair and servicing

These features aim to reduce waiting times while improving service transparency and customer engagement. Users can directly interact with service experts during repairs, ensuring authenticity and clarity throughout the process.

The refreshed centres feature a modern visual identity, streamlined layouts with dedicated service zones, comfortable lounge areas, and improved workflow efficiency. To enhance the in-store experience, OPPO has introduced:

• A dedicated product experience zone
• A gaming zone for customers
• Multi-purpose workstations for faster service delivery

The upgraded centres are already operational across 18 states, including Gujarat, Maharashtra, West Bengal, Delhi NCR, and Kerala, with nationwide expansion underway.

OPPO’s Nationwide Service Network Strengthens

OPPO India currently operates 570+ service centres across 500+ cities, offering support in 19 languages. Key service commitments include:

• Free pick-up and drop facility for repairs
• 24-hour turnaround time (TAT)
• Six-hour email response time
• Two-hour social media response
• 92% calls answered within 20 seconds
• 97% chats responded within 20 seconds

Speaking about the initiative, Mr. Goldee Patnaik, Head of Communications, OPPO India, said that evolving customer expectations are driving the brand’s service innovation. He emphasised that modern consumers demand faster, more transparent and tech-enabled support, and Service Center 3.0 Pro has been designed to deliver a consistent premium experience nationwide.

Technology-Led Support Aligned with Right to Repair

In line with the Government of India’s Right to Repair initiative, OPPO India provides a Self-Help Assistantaccessible via:

• MyOPPO App
• Official website
• YouTube tutorials
• Social media platforms including X, Facebook and Instagram

Customers can also access AI-powered chatbots, IVR voice bots, and a multilingual hotline operating daily from 9 AM to 10 PM, including public holidays. Support is available in nine languages, including Hindi, English, Tamil, Telugu, Bengali, Marathi, Gujarati, Malayalam and Kannada.

Premium users of the Find and Reno series benefit from priority support through dedicated queue registration.

Service Days and Extended Protection Benefits

OPPO India further strengthens customer engagement through Service Days, celebrated from the 10th to 12th of every month. During this period, customers can avail:

• Free phone cleaning
• Software updates
• Complimentary screen guards and back covers
• Refreshments
• Attractive repair discounts

Find and Reno series users receive additional benefits such as free phone covers and screen guards twice annually.

The company also offers OPPO Care Protection Plans, which include:

• One-time screen replacement
• Extended warranty coverage
• Protection against accidental and liquid damage